fbpx

Shipping and returns

SHIPPING

This product is only available for shipping within the UK.

Postage and packaging is £5 for up to three bottles. £1.50 for every additional bottle. If you wish to purchase more than 12 bottles, please contact us by email or phone for shipping costs.

We dispatch our bottles via Royal Mail first class post. As we are sending them from a remote location, you will normally receive your goods 3-4 days after placing your order. If you have not received your goods within 14 days of placing an order, please contact us at hello@ncnean.com.

RETURNS AND REFUNDS (please refer to our Terms and Conditions for more information)

If you wish to cancel or return your order, you may do so within 14 days of receiving it. You must notify us that you wish to return your order within this period, by sending an email to hello@ncnean.com. We will issue you with instructions on how to return the goods. The goods must be returned to us in their original condition, with tampers and seals on bottles intact and in their original packaging, within 14 days of the date you notify us. Return postage or shipping costs are the responsibility of the purchaser. We will refund the purchase including the original shipping cost within 14 days of you returning the goods, to the credit/debit card used to make the purchase.

We cannot provide refunds for purchases made through third-party sellers.

We cannot be held liable for packages delivered to the wrong address if you have provided incorrect information when ordering.

If goods are damaged or faulty on arrival, or the wrong item was dispatched, then please let us know as soon as possible and within 30 days by emailing hello@ncnean.com or calling 01967 421698. Please take photographs of any damage. We will issue you with instructions on how to return the goods. If you need to return goods that are damaged or faulty, we will refund you the cost of return. We recommend that you insure the return shipment and retain a proof of postage, as it is your responsibility to take reasonable care of the goods and you will be liable for any damage sustained to them until we receive them at the distillery.

We use cookies to improve your experience of our site. By continuing, you agree to our Cookie Policy

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close